Haven Canada is a charitable organization. As such we do not sell products, rather we offer our resources as a thank-you for your support of the ministry. In most cases we do have a suggested minimum donation since there is a cost to Haven for these resources and since the purpose in making them available is to help with the ongoing expenses of our broadcast ministry.
Because all donations are viewed as gifts to the ministry, a tax deductible receipt will be issued. However, as per regulations from Revenue Canada, we are required by law to deduct a fair market value from the receipt for any resource that is received by the donor.
Once a receipt has been issued for a gift to the ministry, we are unable to authorize a refund. If a resource is defective we will certainly replace it, and if a donor is unhappy with the resource received we can replace it with another one of equivalent fair market value upon return of the original item.
Thank you for your understanding of this policy and for your support of Haven Canada.